Terms of Service

1. What we provide

Software for building, deploying, and managing AI phone receptionists. We provide the tools. You are responsible for how you use them and for the agents you deploy.

2. Your account

You must be 18 or older. Keep your password secure. You're responsible for everything that happens under your account. Tell us immediately if you think it's been compromised.

3. Acceptable use — read this section

You may not use the service to:

• Make calls that violate the TCPA, Do Not Call rules, or any equivalent law where you or the recipient are located
• Deploy an agent that claims to be human when asked directly
• Record calls without the consent required in the relevant jurisdiction — several states require every party to consent
• Impersonate a business you don't represent or have permission to act for
• Harass, defraud, or deceive anyone
• Resell raw access to our underlying providers rather than the service itself
• Attempt to circumvent usage limits, credits, or billing

You are solely responsible for legal compliance for every agent you deploy, including consent, disclosure, and calling rules. We may suspend or terminate any account we believe is breaking this section, without refund.

4. Your clients' data

If you deploy agents for other businesses, you are responsible for having the right to process their data and their callers' data, and for telling them how it's handled. You'll indemnify us against claims arising from your failure to.

5. Payment

• Subscriptions bill monthly in advance
• Voice minutes and other usage bill in arrears, at the rates shown in your account
• Prices can change with 30 days' notice; founding-member pricing is honoured as advertised
• We don't offer refunds for partial months. Cancel anytime and you keep access until the period ends
• Fail to pay and we may suspend your agents — which means your clients' phones stop being answered. Keep a valid card on file.

6. Usage limits

Each plan includes limits shown at signup. Exceed them and features stop until the next period, or you can upgrade. We may apply rate limits to protect the platform. Attempting to game credits, plan changes, or free tiers is grounds for termination.

7. Availability

We aim for high availability and don't guarantee it. The service depends on third parties — telephony, model providers, hosting — and their outages will affect you. We provide no uptime SLA on standard plans.

Do not use this service as the only way to reach an emergency service.

8. Your content

You keep ownership of everything you put in. You grant us the licence needed to operate the service. We may use anonymised, aggregated usage statistics to improve the product. We won't use your call content to train models.

9. Termination

Cancel anytime from your billing page. We may terminate for breach of these terms, non-payment, or if we stop operating. On termination your agents stop working and your data is deleted per the privacy policy.

10. Disclaimers and liability

The service is provided "as is", without warranties of any kind. AI agents make mistakes. They mishear, misunderstand, and occasionally say things you didn't intend. Review your agents' behaviour and monitor your transcripts.

To the maximum extent permitted by law, our total liability to you for any claim is limited to what you paid us in the 3 months before the claim. We are not liable for lost profits, lost business, missed calls, or indirect damages.

11. No income guarantee

Scale Client One is a software tool. Any figures shown in our marketing are illustrative examples of how the pricing model works, not predictions or promises. Your results depend entirely on your own effort, market, and sales ability. We guarantee no income of any kind.

12. Changes

We may update these terms. Material changes get 30 days' notice by email. Continuing to use the service means you accept them.

13. Governing law

These terms are governed by the laws of the State of Illinois, and disputes go to the courts of Lake County, Illinois.

Contact

support@scaleclient.one