Last updated: August 28, 2026
Privacy Policy
Scale Client One is a service operated by Trusted Tech Consulting Corp, 2801 Whispering Oaks Drive, Buffalo Grove, IL 60089. In this policy, "we", "us", and "our" refer to Trusted Tech Consulting Corp.
Scale Client One provides software that lets our customers build and operate AI phone receptionists for businesses. This policy explains what we collect and what we do with it.
Two kinds of people are covered here
Our customers
The people who sign up and pay for accounts.
Callers
People who phone a business that uses an agent built on our platform. You never signed up with us, and we explain your position below.
What we collect from customers
- Account details: name, email, company name, password (stored hashed by our authentication provider; we never see it)
- Billing details: handled entirely by Stripe. We store a customer reference and subscription status. We never see or store card numbers.
- Business information you enter to configure an agent
- Usage records: agents created, calls handled, minutes used, features used
What we process about callers
When someone calls a business using an agent built on our platform, we process on that business's behalf:
- The phone number they called from
- An audio recording of the call
- A written transcript
- Any details they give during the call — name, address, appointment times, the reason for their call
- Call metadata: time, duration, outcome
We act as a data processor for this information. The business operating the agent is the data controller. We process it to deliver the service, and we do not sell it, use it for advertising, or use it to train models.
Recording consent
Some jurisdictions require every party on a call to consent to recording. Every agent built on our platform announces at the start of the call that it may be recorded. Our customers are responsible for ensuring their agents' configuration complies with the law where they and their callers are located.
Who we share data with
We use these providers, and only for the purposes listed:
| Provider | Purpose | What it receives |
|---|---|---|
| Retell AI | Voice agent infrastructure | Call audio, transcripts, agent config |
| Supabase | Database, authentication, storage | Account and call data |
| Stripe | Payments | Email, billing details |
| Anthropic / OpenAI | Language models behind agents | Call content during a call |
| Resend | Transactional email | Email address |
We don't sell personal information to anyone, ever.
SCALE CLIENT ONE SMS ALERTS
Scale Client One sends text alerts to business owners when their AI receptionist answers a call. Alerts contain the caller's name, phone number, and reason for calling.
Message frequency varies with your call volume. Message and data rates may apply. Reply STOP to unsubscribe at any time. Reply HELP for help, or email support@scaleclient.one.
We do not sell or share mobile opt-in information or consent with any third party for marketing purposes.
How long we keep it
- Account data: while your account is open, plus 12 months
- Call recordings and transcripts: 90 days, then permanently deleted — unless you delete them sooner
- Demo request details (phone number, email): 90 days
- Billing records: 7 years, as tax law requires
- Anything you delete: removed within 30 days, except where we must keep it
Your rights
Depending where you live, you may have the right to access, correct, delete, or export your data, or to object to processing. Email support@scaleclient.one and we'll respond within 30 days.
If you were a caller and want a recording of your call deleted, contact the business you called — they control that data. If you can't reach them, contact us and we'll help.
Security
Data is encrypted in transit and at rest. Access is restricted. No system is perfectly secure, and we won't pretend otherwise. If we suffer a breach affecting your data, we'll tell you promptly.
Children
Our service isn't for anyone under 18 and we don't knowingly collect their data.
Changes
We'll post updates here and change the date above. Material changes get an email.
Contact
Trusted Tech Consulting Corp (Scale Client One) support@scaleclient.one